Centre Manager

Job Scope:

• Oversee the day-to-day operations of both centres to achieveenrolment, retention, conversion and service targets.
• Lead, coach and motivate Customer Service Officers to deliver outstanding customer service.
• Build strong relationships with parents and students, handling enquiries and resolving feedback professionally.
• Manage student enrolments, class scheduling and centre administration.
• Work closely with teachers to ensure a positive learning experience for students.
• Monitor centre performance, drive enrolment targets and identify opportunities for business growth.
• Ensure compliance with company policies, operational procedures and service standards.
• Prepare operational reports and support company initiatives and events when required.

Job Requirements:

• Min 5 years of experience in education/retail/service/hospitality
• Proven ability to manage sales targets, customer service standards and operational KPIs
• Strong communication, follow-up and problem-solving skills.
• Confident in handling parents, staff matters and service escalations.

Working Hours: 4 weekdays + 1 weekend

Working Location: North-East

Salary: Up to $5,000