FRONT OFFICE AGENT

Roles & Responsibilities

Job Description & Requirements

Responsibilities

• Greet all guest in a friendly and helpful manner, and attempt to learn and use guests' names at every opportunity.
• Register and room all arrivals according to established procedures.
• Perform check-in, check-out, and room change procedures and ensure all data are entered completely into the hotel systems.
• Assist and support Guest Services Executive to ensure that the hotel policies and procedures are adhered to.
• Maintain cashier float and ensure accurate faily report of all money received.
• Attend to guests' complaints, inquiries, and requests in a timely and courteous manner.
• Perform the audit balances and prepare all work for audit in an orderly fashion.
• Maintain exemplary department standards of behavior, appearance, and attitude.
• Conduct shift briefings to communicate hotel activities and operational requirements.
• Perform any other tasks as assigned within reasonable means.

Requirements

• Customer oriented with a pleasant disposition
• Able to work in a fast-paced environment
• Excellent communication and interpersonal skills
• Able to speak and write well in English
• A flair for service will be advantageous
• Minimum GCE "N"/"O" level or preferably a Diploma from School of Tourism/Hotel Management, or its equivalent professional certification
• Ability to multi-task
• Willing to work in 3 rotating shifts, including weekends and Public Holidays
• Good interpersonal and communications skills

Tell employers what skills you have

Microsoft Office
Housekeeping
Interpersonal Skills
VIP
Hospitality Industry
Multitasking
Opera
Cashiering
Customer Oriented
Team Player
Disposition
Able To Work Independently
Hospitality