L1 Production Support

Roles & Responsibilities

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 1–3 years of experience in IT Production Support, preferably in banking or financial services.
• Basic knowledge of core banking systems and banking operations.
• Experience with Sunline Core Banking is an advantage.
• Familiar with ticketing systems and monitoring tools such as Prometheus, Elasticsearch, and Grafana.
• Good problem-solving and communication skills.
• Knowledge of incident management is a plus.

Tell employers what skills you have

Core Banking
Root Cause Analysis
Scripting
Unix
Information Technology
Computer Science
Ticketing Systems
Production Support
Analytical and Problem-Solving Skills
Application Support
ElasticSearch
Work Under Pressure
Grafana
Linux
Incident Management