SeniorEngineer, Field ServiceSupport

Overview

Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Brukers high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular cellular and microscopic close cooperation with our customers Bruker is enabling innovation improved productivity and customer success in life science molecular and cell biology research in applied and pharma applications in microscopy and nanoanalysis as well as in industrial applications. Today worldwide more than 8500 employees are working on this permanent challenge at over 90 locations.

Bruker offers differentiated high-value life science and diagnostics systems and solutions in preclinical imaging clinical phenomics research proteomics and multiomics spatial and single-cell biology functional structural and condensate biology as well as in clinical microbiology and molecular diagnostics.

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Bruker AXS SE is an entity with global presence with headquarters located in Karlsruhe Germany. The company specializes in developing and manufacturing instruments for structural and elemental analysis. Our solutions are used in materials research life sciences and quality control. We offer a wide range of technologies including X-ray Diffraction (XRD) X-ray Fluorescence (XRF) 3D X-ray Microscopy (XRM) Optical Emission Spectroscopy (OES) Handheld Mobile Portable (HMP) X-ray Micro Analysers (XMA) Electron Microscope Analysers (EMA) and more. Bruker AXS SE is known for its modular and flexible systems which can be reconfigured or upgraded to meet changing requirements.

Bruker is seeking a highly capable Field Service Engineer to support our portfolio of XRD XRF SC-XRD and micro-CT systems in Singapore and neighbouring countries. This is a high-impact customer-facing role focused on technical service excellence system reliability and successful customer onboarding through installation support and initial training.

Responsibilities

As a Field Service Engineer your tasks and responsibilities include:

• Install commission maintain troubleshoot and repair XRD XRF SC-XRD and micro-CT instruments.
• Diagnose technical issues identify root causes and implement timely corrective actions.
• Work closely with customers internal teams and factory support to resolve complex instrument and application-related issues.
• Provide initial customer training afterinstallation to support safe operation basic system familiarity and a successful handover.
• Deliver professional onsite and remote service support to ensure a high standard of customer experience.
• Ensure compliance with all Bruker and customer site safety cleanliness and working protocol requirements.
• Prepare accurate service documentation reports and related administrative records in a timely manner.
• Contribute to service excellence through strong teamwork knowledge sharing and continuous improvement in field service practices.

Qualifications

What Were Looking For:

• Bachelors degree or equivalent technical qualification in Electrical Engineering Mechanical Engineering or a related technical discipline.
• Minimum 5 years of relevant experience in field service technical support equipment maintenance or a similar engineering role.
• Candidates with fewer than 5 years of experience are also encouraged to apply if they demonstrate strong technical capability relevant hands-on experience and the potential to succeed in the role.
• Strong technical troubleshooting and problem-solving skills ideally in scientific analytical imaging or other complex instrumentation environments.
• Good written and verbal communication skills with the ability to interact effectively with customers and internal stakeholders.
• A customer-oriented proactive and self-driven approach to work.
• Ability to work independently in a field-based role and travel occasionally within the region when required.

Bruker is an equal-opportunity employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status and other legally protected characteristics.

Required Experience:

Senior IC

Employment Type : Full Time
Experience: years
Vacancy: 1