IT Specialist

Dentsply Sirona • Singapore, Singapore, Singapore

4 days ago

Job description

Requistion ID: 83662

Dentsply Sirona is the worlds largest manufacturer of professional dental products and technologies with over a century of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops manufactures and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands.

Dentsply Sironas products provide innovative high-quality and effective solutions to advance patient care and deliver better and safer dental care. Dentsply Sironas headquarter is located in Charlotte North Carolina. The companys shares are listed in the United States on NASDAQ under the symbol XRAY. Visitfor more information about Dentsply Sirona and its products.

Role Summary

The IT Support Specialist is responsible for delivering high-quality onsite IT support and ensuring stable reliable technology operations within the site. As the primary IT representative the role provides hands-on support across end-user devices applications and collaboration platforms while working in close alignment with Regional and Global IT teams to maintain service excellence and operational consistency.
In addition to day-to-day support the role fosters strong engagement with business users to develop a practical understanding of operational needs and workflows. Through ongoing interaction and observation the IT Support Specialist identifies recurring issues service gaps and opportunities for enhancement contributing structured insights to support continuous improvement and alignment of IT services with business needs.

Key Responsibilities

1. Site Support & Service Delivery

Serve as the primary IT representative at the site delivering hands-on support across end-user devices applications and collaboration tools while owning end-to-end IT request management user communication and coordination
Diagnose and resolve user issues related to connectivity system access and application usage coordinating with Service Desk and specialist teams and escalating complex issues where required
Maintain high-quality ticket management in ServiceNow ensuring accurate documentation categorization and closure
Support business-critical activities including meeting room technology audiovisual setup and conferencing services
Oversee IT asset lifecycle management including inventory control deployment refresh and decommissioning while ensuring timely provisioning of devices and access to support onboarding and organizational changes
Provide guidance on IT tools systems and standard practices to enable effective adoption and utilization of Microsoft 365 and collaboration platforms

2. Customer Experience

Deliver responsive professional and user-centric IT support ensuring a consistent reliable and high-quality service experience at the site
Build strong trust-based relationships with users and stakeholders to proactively identify opportunities for improving service quality and enhancing user experience

3. Business Engagement

Act as a key IT touchpoint at the site to understand business needs operational challenges and identify gaps in technology support
Capture and consolidate user feedback and recurring issues into actionable insights supporting continuous improvement and alignment through established intake and governance processes
Support the rollout adoption and stabilization of IT tools services and enhancements within the business

4. Governance & Compliance

Adhere to Dentsply Sironas IT policies standards and governance frameworks ensuring compliance with SOX FDA and regulatory requirements
Support implementation of IT security practices including access control and endpoint compliance

Skills & Experience

Diploma or Degree in Information Technology Computer Science or related discipline
23 years of experience in IT support desktop support or helpdesk environments
Hands-on experience supporting desktops laptops printers meeting room systems and office applications
Working knowledge of Microsoft 365 Active Directory / Entra ID Intune Windows Server and networking basics
Experience with IT service management tools such as ServiceNow and understanding of ITIL practices
Basic understanding of IT security including endpoint access and network security
Strong problem-solving and communication skills
Familiarity with supporting business applications reporting tools or low-code automation platforms (such as Power Platform) is an advantage
Customer-focused mindset with ability to operate independently

Equal Opportunity Employer: Dentsply Sirona is an Equal Opportunity Employer. All qualified applicants will be considered without unlawful discrimination or regard for race color religion sex sexual orientation sexual or gender identity national or ethnic origin age marital status disability genetic factors military and veteran status or any other characteristics protected by applicable local law.

Eligibility:All successful applicants must be eligible to work in the country the position is based.

Assistance:If you need assistance with completing the online application due to a disability please send an accommodation request to.

Agencies:Please note that Dentsply Sirona does not accept or respond to unsolicited requests or applications submitted by Recruitment Agencies/ Search Firms.

Notice on Fraudulent Job Offers:Unfortunately we are aware of third parties that pretend to represent our company offering unauthorized employment opportunities. If you think a fraudulent source is offering you a job please have a look at the following information: .

Required Experience:

Employment Type : Full Time
Experience: years
Vacancy: 1

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