Export Customer Service Officer [SL]

Roles & Responsibilities

• Maintain direct communication with customers, providing exceptional, friendly, and reliable service.
• Ensure flight details are provided to customers within the specified time frame after receiving the booking.
• Verify export document compliance when processing export work orders.
• Apply the correct export permits and process other export customs in a timely manner.
• Respond to all calls promptly.
• Continuously monitor the onboard status and notify customers of any discrepancies or irregularities.
• Foster effective communication across all relevant departments (e.g., Operations, Warehouse, Traffic, and Planning teams).
• Ensure that the correct and up-to-date airfreight rates are applied.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

EA License No: 20C0270

EA Personnel No: R22110981

EA Personnel Name: Law Mei Fong

Tell employers what skills you have

Upselling
Transparency
Air Freight
Customer Satisfaction
Human Resources
Microsoft Word
Customer Service
Customer Orientation
Able To Work Independently
Japanese
Hospitality