Application Support Analyst (Python, SQL, Java)

Application Support Analyst

Key responsibilities:

• Monitor Production Systems: Continuously monitor the health and performance of production applications using monitoring tools and dashboards.
• Incident Management: Respond to and resolve application incidents ensuring minimal impact on business operations. Document incidents and their resolutions.
• Root Cause Analysis: Conduct root cause analysis for recurring issues and implement corrective actions to prevent future occurrences.
• Collaboration: Work closely with development QA and operations teams to identify and resolve application issues.
• Performance Tuning: Analyze application performance and implement tuning measures to optimize system performance.
• Deployment Support: Assist in the deployment of new releases and patches ensuring minimal disruption to production services.
• Documentation: Maintain comprehensive documentation of application support procedures incident resolutions and system configurations.
• User Support: Provide support to end-users and stakeholders addressing their queries and issues related to production applications.
• Continuous Improvement: Identify opportunities for process improvements and automation to enhance the efficiency and reliability of application support.

Skillset (Must have)

• CAT-1 cleared/eligible candidate is required for this role.
• Possess a degree in Computer Science Information Technology or a related field.
• At least 5 years of hands-on experience in application support or development in Python SQL Unix Java AWS Datadog CICD Pipelines and Git.
• Excellent written and verbal communication skills.

Required Experience:

IC

Employment Type : Full Time
Experience: years
Vacancy: 1