AirFreight Customer Service Officer (East) [EL]

Roles & Responsibilities

• Respond to customer inquiries about airfreight services, rates, schedules, and documentation.
• Work closely with internal teams to ensure timely and efficient shipment processing.
• Assist customers with bookings, pickups, and tracking their shipments.
• Address and resolve customer issues professionally.
• Ensure adherence to airfreight regulations and customs requirements.
• Update shipment milestones promptly.
• Maintain accurate records of customer interactions and shipment details.
• Collaborate with the operations team to enhance processes and service quality.
• Keep customers informed of any shipment delays or changes.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270

Tell employers what skills you have

Shipping Documentation
Customs Regulations
Customer Support
Customer Facing Issues
Freight Forwarding
Inbound Freight
Freight Handling
Air Freight
Operation Management
Customer Service