Senior Manager, Deal Desk Operations APAC

ServiceNow • Singapore, Singapore, Singapore

5 days ago

Job description

Position Overview

ServiceNow seeks an experienced Senior Manager to lead the combined Services and Subscription Deal Desk operations across the Asia Pacific region. This critical role bridges commercial operations deal management and strategic partnerships to enable large enterprise transactions and accelerate deal velocity. The successful candidate will drive operational excellence manage complex deal scenarios and partner closely with sales leadership and regional teams.

Key Responsibilities

Lead and mentor a team managing complex Services and Subscription transactions across APAC ensuring alignment on deal structure terms and execution timelines
Oversee deal desk operations end-to-end: qualification structuring margin analysis approval workflows and documentation for enterprise agreements
Drive deal velocity and customer value realization by providing strategic guidance on deal packaging commercial terms and bundled offerings
Partner with sales leadership on high-stakes negotiationspricing strategies payment terms scope trade-offs and risk mitigation
Manage Services Deal Desk functions: engagement models statement of work (SOW) definition resource planning and professional services delivery alignment
Manage Subscription Deal Desk functions: licensing structures metering models usage-based consumption scenarios and term flexibility
Build and maintain deal desk playbooks approval matrices and escalation procedures; ensure consistent application across the region
Analyze deal trends margin patterns and commercial performance; provide actionable insights to regional leadership and CFO-level stakeholders
Collaborate with legal finance and compliance teams on contract language regulatory requirements and risk governance
Represent APAC deal desk interests in projects programs and cross-functional initiatives; champion process improvements and tool enablement

Qualifications :

Required Qualifications

12 years of experience in deal management commercial operations or sales operations roles with demonstrated progression to senior/management level
Deep expertise in both Services and Subscription commercial models; experience with usage-based pricing metering and flexible licensing arrangements
Strong understanding of large enterprise deal dynamics including multi-product bundles long-term contracts and complex negotiations
Advanced proficiency in financial analysis: deal margin modeling NPV calculations and commercial impact assessment
Excellent stakeholder management skills; ability to influence sales leadership C-suite finance and cross-functional partners
Experience in the software/SaaS industry with familiarity with enterprise sales cycles and licensing models
APAC regional experience preferred; familiarity with market dynamics regulatory environments and localization requirements across major APAC markets

Preferred Qualifications

Experience at ServiceNow or similar enterprise platform vendors (Salesforce Oracle SAP Microsoft)
Exposure to AI Native pricing models consumption-based packaging or modern software licensing strategies
Experience with deal desk tools (Looker Salesforce custom analytics platforms) and process automation
Track record of process optimization; implemented deal desk workflows templates or approval automations that drove measurable improvements
Familiarity with partner-enabled deal structures (reseller co-sell hyperscaler managed service providers)

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Remote Work :

Employment Type :

Full-time

Experience: years
Vacancy: 1

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