Manager, Technology Support and Procurement, IITS - D07 Golden Mile, Middle Road, SG

Roles & Responsibilities

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• This position is for Office of Integrated Information Technology Services (IITS).
• Build and implement software installation, configuration, and maintenance for Windows, Mac, and mobile devices, including roll-outs, upgrades, patches, and service packs.
• Manage Microsoft Windows and Mac endpoints, build, and deploy using Microsoft Intune (Windows Autopilot) and JAMF for all end-users.
• Coordinate with the IT Help Centre to manage desktop application updates and roll-outs using Microsoft Intune / JAMF for different business departments.
• Deliver endpoint technical solutions as per specified plans, deliverables, costs, and timelines.
• Monitor and manage all endpoint vulnerabilities for client OS, applications, and hardware by applying critical security and application updates in a timely manner.
• Monitor and assess business needs against endpoint security concerns, collaborating with the security team to manage overall endpoint security.
• Respond to, investigate, and escalate alerted events and incidents from various security technologies.
• Identify and implement process improvements to increase productivity and drive consistency in end-user support.
• Create, review, maintain, and share knowledge through documentation and demonstrations of technologies, tools, and methodologies used to support users.
• Identify trends in specific support areas and work with stakeholders to address them.
• Provide level-2 support to sustain existing systems and investigate root causes for escalated issues.
• Provide IT support for the senior executive team.
• Collaborate with external vendors and suppliers to investigate new technologies and develop cost-optimized solutions.
• Establish vendor relations and perform purchasing comparisons for solutions and services.
• Maintain accurate records of licensing, inventory, and maintenance contracts.
• Participate in evaluating, testing, and recommending operating system patch management and provide technical support for production and development environments.
• Ensure high availability, performance, and overall user experience as per business expectations.
• Other duties as assigned.

QUALIFICATIONS

OTHER INFORMATION

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Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Please note that your application will be sent to and reviewed by the direct employer - Singapore Management University

Tell employers what skills you have

Communication

Procedure Development

Continuous Improvement

Power Point

Inventory

ISO

Logistics

Project Management

Facility management

Customer Service