WPH - Customer Success Consultant
Roles & Responsibilities
As a Customer Success Consultant, you will play a pivotal role in ensuring our clients achieve maximum value from our services. You will act as both a Consultant and Relationship Manager, working closely with clients to understand their needs, provide expert guidance and build strong, long-lasting relationships with them. Your KPI is to achieve the highest level of customer satisfaction and increase the customer retention rate for every client you serve.
Responsibilities:
- Serve as primary point of contact for assigned clients, ensuring high level of quality in services and deliverables from delivery team
- Conduct regular check-ins with clients to identify issues, concerns or needs and address them timely and promptly
- Responsible for onboarding new clients, ensuring smooth transition and successful implementation
- Regularly analyse and ensure business objectives, project milestones and quality standards are met
- Act as an advocate for clients, ensuring their feedback are heard and acted upon
- Provide expert advice and guidance to client on maximizing value of products/service to meet their business needs
- Conduct User Requirement Workshops and User Training sessions, when necessary
Qualifications and Skills
- Minimum Degree in Information Technology, Computer Science, Social Science or equivalent
- At least 3 years of working experience in Project Managing web-related projects will be advantageous
- Proven experience in customer-facing role within the fast-paced IT industry
- Possess excellent communication and interpersonal skills
- Fresh graduates are welcome to apply
Tell employers what skills you have
Customer Retention
Account Management
Interpersonal Skills
Project Quality
Information Technology
Customer Facing Roles
Attention to Detail
Customer Oriented
Presentation Skills
Customer Satisfaction
Consulting
Professional Services
Technical Support