Supervisor (FOH)

Roles & Responsibilities

Job Summary

You will oversee daily restaurant operations to deliver efficient service, uphold quality and hygiene standards, manage staff, and ensure customer satisfaction in a dynamic F&B environment.

Responsibilities

• Supervise daily restaurant operations to ensure efficient service delivery and high-quality guest experiences
• Monitor and maintain food quality, cleanliness, and hygiene standards to comply with safety regulations
• Manage customer feedback and implement service recovery actions to improve guest satisfaction
• Oversee opening and closing procedures to guarantee operational readiness and security of premises
• Manage inventory levels and coordinate with suppliers to maintain consistent stock availability
• Conduct staff briefings and support training initiatives to enhance team skills and performance
• Ensure compliance with food safety and workplace safety standards to maintain a safe working environment
• Collaborate with kitchen and service teams to coordinate smooth and efficient restaurant operations

Required competencies and certifications

• Minimum 2 years of experience in the F&B or hospitality industry
• Proficient command of English to communicate effectively with staff and customers
• Ability to work in a fast-paced environment, including shifts, weekends, and public holidays

Preferred competencies and qualifications

• Prior supervisory experience in a restaurant or hospitality setting
• Strong leadership skills to guide and motivate teams
• Effective communication skills to manage staff and customer interactions
• Customer service-oriented attitude with a pleasant personality

Tell employers what skills you have

WMS
Assertive
Hygiene
Workplace Safety
stock availability
Team Performance
Restaurant Management
Team Leadership
Team Management
Workplace Safety and Health for Food and Beverage Operations
Staff Training Facilitation
health & Hygiene standards
Restaurant Operation
management of operational procedures
Guest Service Management