Operations Manager
Roles & Responsibilities
Operational Management
● Manage day-to-day operations, logistics, project scheduling, resource planning & allocation of manpower both internal & external.
● Work with other departments to harmonise on manpower allocation to minimise wastages and improve efficiency across the organisation where possible.
● Ensure deliverables are completed accurately, on time, within scope and within the allocated budget.
● Develop and implement operational policies and procedures to improve efficiency.
● Manage, organise and schedule 3rd party contractors for AVL support, inclusive of AVL equipment and freelancers/casual labour.
● To continually source for vendors who will be able to provide better value, and to ensure business continuity.
Team Management & Leadership
● Lead, mentor, and develop a team of technicians and support staff.
● Build and drive a productive team which fosters a culture of collaboration and excellence.
● Conduct performance reviews, identify training needs, and provide professional development opportunities.
● Provide constructive feedback in a timely manner that ensures staff development and productivity.
● Address team concerns promptly to maintain morale and productivity.
Customer Service
● Ensure high levels of customer satisfaction through excellent service delivery. And ensure Customer Satisfaction Score (CSAT) does not fall below 90.
● Handle/manage customer inquiries and resolve any issues or complaints.
● Collaborate with the internal and external teams to understand and deliver projects that matches our customer needs and expectations.
Inventory and Resource Management
● Oversee the management of inventory, including AV equipment and supplies within the venue.
● Ensure that all equipment is properly maintained and serviced in a timely manner.
● Monitor stock levels and order supplies as needed.
Financial Management
● Manage the operational budget given by the sales team, ensuring cost efficiency.
● Develop and monitor budgets, including staffing, equipment, transportation, and other operational costs/expenses.
● Analyze financial performance and prepare regular reports for senior leadership.
● Identify revenue opportunities through service expansion, client partnerships, and pricing strategies.
Compliance and Safety
● Ensure compliance with industry standards, regulations, and company policies.
● Implement and enforce health and safety protocols.
● Conduct regular audits and inspections to identify and mitigate risks.
Continuous Improvement
● Identify opportunities for process improvements and implement best practices.
● Stay updated with the latest industry trends and technologies.
● Identify & lead initiatives to enhance operational efficiency and service quality.
Tell employers what skills you have
Mentoring
Operational Efficiency
Multi-cultural Team Building
Teamwork
Develop Project Schedule
Manpower Planning
Liaise With Contractors
Professional Development
Identify Training Needs
Logistics
Punctual
Managing Daily Operations
Liaise With Technical Teams
Allocated Budgets
Business Continuity Procedures
Staff Development