Senior / Front Office Executive

Roles & Responsibilities

Worldwide Hotels (WWH) is Singapore’s largest homegrown hotel group, with 47 properties and over 9,300 rooms across seven brands. We create accessible, well-located stays for today’s travellers while growing across Asia-Pacific, with 12 overseas hotels and more than 2,800 rooms in five key markets. Join a dynamic hospitality group driven by service, growth and meaningful guest experience.

Responsibilities:

• Executes all duties related to the Hotel’s front office operations, such as registration of guests during check-in, checking/verifying guests particulars, updating of room status, departure calls/checks etc.
• Cashiering duties (compute and collect applicable rates from guests) including trial balance and shift closing
• Answering inquiries by guests (email/phone/at the counter) and render reasonable assistance/services within the expectations of keeping with excellent hospitality standards
• May be assigned additional duties such as room checks, reservations and public area inspections as part of holistic training and career development
• Leverage AI-powered productivity tools (e.g. Microsoft Copilot & ChatGPT) to enhance operational efficiency, reporting, and communication
• Execute all reasonable work processes as instructed by the Company / its Managers from time to time towards the smooth management / operations of the Hotel
• Support the company's sustainability initiatives and contribute to its efforts in building a more sustainable and inclusive organisation.

What We're Looking For

• Minimum Secondary Education
• Bring your passion for customer service and people interaction to our team! Candidates with relevant experience are encouraged to apply, with training provided
• Able to communicate effectively in English
• Willing to work rotating shifts (10 to 12 hours) at any of our designated hotel branches
• Self-motivated and able to work independently in a fast-paced environment
• Comfortable working on weekends and public holidays as part of the hospitality industry
• Familiarity with Microsoft Copilot, ChatGPT, or similar AI tools is an advantage.
• Singapore Citizens and Permanent Residents only

Tell employers what skills you have

Communication
Workday
Hotel Operations
Secondary Education
Promotion Strategy
check-in duties
ChatGPT
Rates
Productivity Improvement
Fluent English
company processes
Work Under Pressure
Making Reservations
Reporting
Providing Great Service