Operations Coordinator
Roles & Responsibilities
Get To Know Our Company (Ranked #34 on Straits Times Fastest Growing Company 2023)
https://www.uparcel.sg/
uParcel has planned, matched and optimised millions of same day deliveries using our proprietary logistics technology platform. Backed by data and driven by an innovative decentralised clustering model, we provide the most efficient deliveries to consumers through artificial intelligence assignment of delivery jobs to our network of delivery partners.
In contrast to the traditional hub-and-spoke last mile delivery model, our point-to-point clustering model enable same day deliveries efficiently by removing the need for extensive packaging, warehouse sorting and reducing distance travelled for greater productivity.
Our vision is to become the leading logistics platform that enables greater resource sharing and optimized routing to move the world more sustainably.
We are currently present in Singapore and Malaysia, with expansion plans to the rest of the region.
We are looking for a Operations/Logistic Executive to assist the company in managing drivers and key customer accounts.
Working Hours: 5 Days work week, able to work 1 weekend, either Saturday or Sunday. May need to work a shift until 10.30pm.
What you'll be doing
Assigning of deliveries to drivers in the system via direct calling
Manage and coordinate the delivery drivers, ensuring timely and accurate dispatch of parcels to customers
Account handling of selected key customers
Monitor delivery performance metrics and identify areas for improvement to optimise operational efficiency
Implement and oversee delivery route planning and scheduling to maximise productivity and reduce costs
Identify and recommend process improvements to enhance the overall delivery experience
Provide training and support to delivery personnel to maintain high standards of service
Monitoring the fulfillment team in ensuring they meet their KPI objectives for your accounts
Assist manager in executing daily operations to achieve the monthly and quarterly KPI and business results in the department
Assist the management in implementing new strategic initiatives as well as contribute with ideas for effectively scaling up the operations
Requirements:
1. Proactive attitude and 'Can-do' personality
2. Good time management and multi-tasking
3. Know how to use Microsoft Excel/Word
4. Able to handle stress during peak seasons
5. Resourceful and like to suggest improvements
This position has a potential to be promoted to a team lead.
Tell employers what skills you have
Account Management
Operational Excellence
Hardware
Process Improvement
Operations
Fulfillment Services
Root Cause Analysis
Managing Daily Operations
Team Leadership
Stress Management
Delivery Optimisation
Business Kpi
Time Management
Accountability
Logistics Operations
Stakeholder Management
Logistic and administrative support
Positive Attitude
Dispatching Deliveries
Transport Route and Schedule Planning