Clinic Manager

Roles & Responsibilities

linic Manager

This role reports to the Operations Manager. We have openings across the west, south and east.

Job Description

• Able to competently perform Clinic Assistant duties
• Ensure the timeliness and attendance of staff
• Serve as a point of escalation and catch all for clinic staff on shift
• Perform a supervisory role during the shift and always ensure service excellence.
• Ensure consistency and follow through of workflow/processes and protocol
• Training of new staff
• Liaise with vendors (e.g. laboratory and radiology) for collection of samples and receiving of reports.
• Assist with the rostering of clinic assistants
• Tallying of vendor invoices (laboratory, radiology, medication, consumables)
• Tallying of claims and answering to claims queries from government / corporate partners
• Timely ordering of stock (medication and consumables) and minimize expiry and dead stock within the clinic
• Address and resolve inquiries, complaints, disputes with patients competently
• Ensure the clinic facilities are well maintained and perform regular preventive maintenance with the operations team
• Ensure that clinic is always compliant with regulatory requirements
• Participate in audit and licensing needs of the clinic
• Participate in periodic stock take
• Assist with internal stakeholder management, provide constructive feedback during the construct of workflow and processes
• Participate in hiring of clinic assistants
• Other duties assigned by operations team

Requirements

• Patient first and service first attitude
• Able to work shifts and on weekends and evenings
• Relevant experience in hospitality or healthcare industry is preferred
• Minimum of 4-5 years of experience working in operations preferably in the healthcare industry.

Tell employers what skills you have

Psychology
Medical Office Procedures
Staff Scheduling
Treatment
Supervisory Skills
Hospitality Industry
Clinical Support Duties and Procedures
shifts schedules
Training New Staff
production of reports
workflow procedures
Medical Records
Scheduling
Patient Care Planning
Liaising With Vendors
Hospitality