Customer Service Officer

Roles & Responsibilities

Location: West
Working hours: 12hours including weekends (Day/Night shifts)
Sign on bonus!

Descriptions:

• Receive, validate, and process customer orders, ensuring orders comply with requirements.
• Liaise closely with stakeholders to ensure accurate and timely order fulfilment including delivery scheduling and amendments.
• Communicate special handling instructions, priority orders, and value added services (VAS) requirements.
• Support inventory related enquiries such as stock availability, shortages, overages, ageing reports, inventory reconciliations and discrepancy investigations.
• Verify and maintain accuracy of operational documents including DOs, packing lists, invoices, and PODs.
• Prepare and distribute daily, weekly, and monthly customer reports (orders, inventory, exceptions).
• Highlight service gaps and support corrective and preventive action implementation.
• Maintain proper documentation and records for audit and compliance purposes.

Requirements:

• Diploma in Logistics, Supply Chain management / Business Administration
• Possess good communication and problem-solving skills
• Excellent MS office knowledge, particularly Excel spreadsheet usage
• At least 2 years of experience in customer service or warehouse operations, preferably within contract logistics / 3PL
• Experience working with WMS/ERP systems (e.g., SAP, Manhattan, Oracle, Blue Yonder).
• Able to commit to overtime when necessary

Please include the following information in your resume.

• Current & Expected Salary
• Reason(s) for leaving
• Notice Period / Availability to commence work

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only short-listed candidates will be notified.
EA License | 18C9251 WGT Group
Registration No | R22111484

Tell employers what skills you have

Communication
Business Administration
Microsoft Office
Customer Support
Logistics
Active Listening
Spreadsheets
Supply Chain Management
Web Content
Team Player
Customer Service
Scheduling
Supply Chain and Logistics Management