Program Manager (IT Security) | Permanent

Roles & Responsibilities

Responsibilities

• Drive engineering execution across endpoint & client services platforms, ensuring solutions are implemented in alignment with architecture standards & operational requirements.
• Key contributor in automation & integration, developing & scaling solutions that reduce manual effort and improve consistency in endpoint management & vulnerability remediation.
• Partner with security, architecture, and engineering teams to manage and improve endpoint vulnerability posture, including identification, prioritization, remediation, and reporting workflows.
• Support the implementation of endpoint security controls, compliance baselines and patch management strategies across global environments.
• Ensure integration between endpoint platforms, vulnerability management tools, ITSM systems and reporting capabilities to enable end-to-end visibility & control.
• Participate in solution design discussions, providing engineering feasibility input and helping shape designs that are practical, supportable and scalable.
• Support service transition activities, ensuring engineering deliverables, automation workflows and operational readiness requirements are in place prior to BAU handoff.
• Develop & maintain scripts, automation frameworks and orchestration processes to improve endpoint lifecycle management & vulnerability response times.
• Monitor operational performance & vulnerability trends, identifying opportunities to improve automation, standardization and remediation efficiency.
• Collaborate with global operations teams to ensure consistent adoption of engineering standards, tooling and processes across regions.
• Contribute to continuous improvement initiatives across endpoint engineering, vulnerability management and service operations practices.

Requirements

• 10+ years of relevant experience in endpoint engineering, infrastructure engineering, client services, or related technical domains, with hands-on exposure to automation and security/vulnerability management practices
• Hands-on experience in endpoint engineering and management platforms (e.g., Intune, MECM, AVD, or equivalent)
• Strong experience in vulnerability management, patching strategies, and endpoint security controls
• Experience with scripting and automation (e.g., PowerShell, Python, or equivalent)
• Working knowledge of systems integration, API-based automation, and orchestration tools
• Understanding of ITSM processes, particularly in incident, change, and problem management related to endpoint services

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Operational Requirements
Remediation
ITIL Process
Architecture
Endpoint Management
Client Services
Automation Tools
Systems Integration
Prioritization
Script Development
Engineering Design
Automation Scripting
Monitoring IT systems
Programme Management
Endpoint Security
Security Platform