Customer Support Executive

ABSOLUTE KINETICS CONSULTANCY PTE LTD • D23 Hillview, Bukit Panjang, Dairy Farm, Choa Chu Kang, SG

13 days ago

Job description

Roles & Responsibilities

Company Overview / Employee Value Proposition

Absolute Kinetics Consultancy (AKC) Pte Ltd officially opened for business on 18th April 2001. AKC is an Approved Training Organisation appointed by SkillsFuture Singapore (SSG) to provide a wide range of courses approved by Ministry of Manpower (MOM), SkillsFuture Singapore (SSG), Singapore Resuscitation and First Aid Council (SRFAC), & Singapore Civil Defence Force (SCDF). Its clientele list includes SMEs to MNCs from various industrials ranging from construction, manufacturing, oil & gas to employment firms (Certificate of Employment Intermediaries for Key Appointment Holders & General Employees). The company is also an approved MOM SIP (Settling in Programme for Foreign Domestic Workers) training center and an approved Food Safety training provider. AKC conducts workplace and health safety courses as its core business and also offers consultancy, risk management and other specialised training services such as certificate for employment intermediaries. It also has a team of around 100 professionals (comprising full time and part time trainers) skilled in various safety specialisations such as construction safety, scaffolding, shipyard safety, metalworking and welding, amongst others.

Job Summary

You will manage high volumes of customer enquiries by responding promptly via phone and email, troubleshooting issues to provide accurate solutions, logging cases and updates in CRM or ticketing systems, and escalating unresolved issues to meet service standards.

Responsibilities

Respond promptly to customer enquiries via phone and email to ensure timely support
Troubleshoot customer issues by identifying problems and delivering accurate solutions
Log detailed cases and updates in CRM or ticketing systems to maintain accurate records
Escalate unresolved issues to appropriate teams to ensure timely resolution
Meet response time and service level expectations to maintain customer satisfaction

Preferred competencies and qualifications

Demonstrate strong listening and communication skills to understand and address customer needs
Use CRM or ticketing tools effectively to track and manage customer interactions
Work efficiently under pressure to meet targets and maintain service quality

Tell employers what skills you have

Issue Escalation
Microsoft Excel
Written English
Customer Support
Customer Facing Issues
Supervisory Skills
Ensuring Customer Satisfaction
Ticketing Systems
CRM Update
responding to customer inquiries

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