Contract Quality Service Management Executive (Till End Jan 2027 | Up to $5K) #HGNJ

Roles & Responsibilities

Contract Quality Service Management Executive (Till End Jan 2027 | Up to $5K) #HGNJ

We are hiring Contract Quality Service Management Executive to be outsourced to our clients from reputable healthcare organizations.

Apply now!

Job Responsibilities

* Manage feedback and enhance patient experience following the implementation of new national systems

* Prompt resolution and closure of service-related feedback, guided by the organisation’s service performance indicators

* Facilitate and coordinate hospital-wide initiatives and projects to enhance service excellence and uphold the organisation's service culture

* Conduct surveys, organise programmes and events, and plan focus group discussions

* Assist in creating and populating data dashboards of feedback indicators to track service satisfaction, feedback trends and patterns

* Present insights to hospital committees and workgroups to inform strategic decision-making

Requirements:

- Bachelor’s degree, preferably in Marketing, Communications, Psychology, or a business-related discipline

* At least 5 years of working experience in marketing communications or service quality, preferably from the healthcare industry

* Good knowledge of social media platforms

* Training in data management and analytics will be an advantage

All interested candidates are invited to email your resume in MS Word format to:

healthcare8@recruitexpress.com.sg

Please include your full working experience, education background, notice period, and expected salary.

Quek Jing Qian

Outsourcing Team

Ref Code: #HGNJ

Recruit Express Pte Ltd

Company Reg. No. 199601303W | EA License Number: 99C4599

We regret to inform that only shortlisted candidates will be notified.

Tell employers what skills you have

Healthcare Communications
general warehouse work
System Implementation
Psychology
Conducting Surveys
Educational Background
Social Media Management
Marketing
Service follow-ups
Data Management Services
Excellence in Service
Strategic Decision-Making
Service Quality
Group Discussions
email invitations
satisfaction surveys