Aftersales Service Officer

Roles & Responsibilities

Job Responsibilities:

• Respond promptly to machinery breakdown inquiries from local and overseas clients
• Establish and manage standardized procedures for equipment breakdown reporting and resolution
• Coordinate with factory representatives regarding machinery issues and technical support
• Communicate effective solutions for machinery breakdowns to buyers and end-users
• Manage product warranties, claims processing, and resolution
• Source and maintain relationships with local and overseas spare parts suppliers to ensure competitive pricing and optimal inventory levels
• Maintain fleet of machinery and showroom premises to the highest standards
• Oversee spare parts and components inventory to support rental and sales operations in the Singapore market
• Schedule and coordinate maintenance services with buyers and end-users
• Ensure compliance with ISO procedures and statutory documentation requirements
• Deliver exceptional customer service to enhance the overall buying experience

Requirements:

• Minimum 2 years of relevant experience in the construction machinery or related industry
• Self-motivated with strong initiative to achieve organizational objectives
• Proactive approach to identifying business opportunities and resolving challenges
• Mandarin is essential to speak to Mandarin speaking client.
• Technical knowledge of heavy construction machinery (preferred)
• Excellent verbal and written communication skills across all organizational levels
• Strong listening skills with a collaborative, team-oriented mindset
• Willing to travel as required

Tell employers what skills you have

Warranty Administration
Listening Skills
Maintain Relationships With Suppliers
Travel Requirements
Identifying New Business Opportunities
machinery downtime
Service of Heavy Machinery
Spare Part Management
Written Communication
Fluent English
construction machinery
Production Support
Equipment Maintenance
Claims Processing
Team-oriented
Self Motivation