Library Executive, User Services and Spaces, NTU Library

Roles & Responsibilities

Job Responsibilities

• Provide efficient and high-quality Service Desk services, including After Office Hours (AOH) duties during designated weekday evening and weekend opening hours.
• Assist users with borrowing, returning, and general enquiries in accordance with library policies and procedures.
• Perform collection maintenance activities to ensure library materials remain organised and accessible.
• Operate the Library Management System (LMS) to support day to day library operations.
• Train and guide Student Assistants in carrying out library operational tasks and procedures.
• Monitor library user spaces and report maintenance, cleanliness, and facilities issues.
• Troubleshoot basic library equipment issues and report faults where necessary.
• Perform administrative duties, including staff and Student Assistant rostering, procurement support, and budget tracking.
• Prepare operational statistics and reports as required.
• Support day to day library operations and operational projects as assigned.
• Support workplace safety by carrying out safety related responsibilities.
• Perform other related duties assigned by the reporting officer.

Qualifications and Competencies

Essential

• GCE ‘O’ Level, NITEC, Higher NITEC, Diploma or equivalent qualification. Proficient in Microsoft Office applications, particularly Word, Excel, and PowerPoint.
• Good communication and interpersonal skills.
• Service oriented with a strong customer focus.
• Good organisational and time management skills.
• Able to work independently and collaboratively as part of a team.
• Able to adapt to changing operational requirements.

Work Hours

• Monday to Thursday: 8.30 am to 5.45 pm.
• Friday: 8.30 am to 5.15 pm
• Lunch: 45 minutes
• May be rostered to work a combination of normal working hours and AOH hours in a week

After Office Hours (AOH) Services

Duty rosters will be communicated in advance.

Weekdays (estimated once a week)

• Monday to Thursday: 2.45 pm to 9.45 pm
• Friday: 3.30 pm to 9.45 pm

Saturday (estimated once a month)

• 8.15 am to 5.15 pm.

Sunday (during pre-examination and examination periods, where required)

• 9.15 am to 4.30 pm.

Additional Information

• Deployment across multiple locations in NTU Library may be required based on operational requirements.
• This is a fully campus-based position (No WFH arrangements).
• The role requires flexibility to support day to day library operations, including evening and weekend duties according to the duty roster.
• Contract Duration: 1 Year

EA License No.: 96C4864

Reg. No.: R22110485 (Shanice Lim Xin Ni)

Tell employers what skills you have

developing catalogues
Library Science
Teamwork
Organisational Skills
Office Applications
Record Keeping
Workplace Safety
Library Management System
Weightlifting
handover of work
Walking Tours
Project Information Management
Library Maintenance
Transport the Goods
Tidying up
Performance Qualification