System Manager (Windows) - Public Sector

Roles & Responsibilities

We are looking for an experienced System Manager to lead the operations, maintenance, security, and lifecycle management of mission-critical IT infrastructure supporting public sector systems. You will manage engineering teams and vendors while ensuring high availability, operational resilience, and compliance with Government ICT requirements.

Key Responsibilities

• Lead system operations, maintenance, and support across enterprise infrastructure and platform environments.
• Manage system availability, performance, capacity, SLA compliance, and technology lifecycle planning.
• Lead incident, problem, change, release, and configuration management based on ITIL practices.
• Oversee patching, vulnerability remediation, system hardening, security reviews, and technical risk management.
• Manage backup, Disaster Recovery (DR), Business Continuity (BCP) and recovery exercises.
• Ensure compliance with IM8, GCC, PDPA, cybersecurity policies, and government audit requirements.
• Provide technical oversight for infrastructure upgrades, architecture changes, migrations, and technology refresh initiatives.
• Manage vendors, support contracts, operational deliverables, and service performance.
• Lead and mentor System Engineers and infrastructure support teams.
• Provide management reporting on service performance, risks, incidents, capacity, and compliance.

Requirements

• Degree in Computer Science, Information Technology, Engineering, or related discipline.
• Min 5-8 years of infrastructure/system management experience, including 5+ years leading technical teams or vendors.
• Strong experience with Windows Server, VMware, storage, backup/recovery, monitoring, and enterprise infrastructure.
• Experience with Microsoft Azure, hybrid cloud, and GCC environments is highly desirable.
• Good understanding of infrastructure security, vulnerability management, DR/BCP, and ITIL processes.
• Experience supporting Singapore Government, Defense, Healthcare, Statutory Boards, or regulated environments preferred.
• Strong leadership, vendor management, stakeholder communication, and problem-solving skills.
• Certifications such as ITIL, Microsoft Azure, VMware VCP, CISSP/CISM, or PMP are advantageous.

Tell employers what skills you have

Microsoft Azure
System Availability
Leadership
GCC
Backup
Business Continuity
VMware
Patch Management
System Monitoring
Storage Management
BCP
Storage
Application Infrastructure
Windows Server
Windows Azure platform
Configuration Management
Itil Standards
Infrastructure Management