Taxi Coordination Officer (Queue Management Officer)

Roles & Responsibilities

Core Responsibilities:

• Work as part of Taxi Coordination Team to ensure the smooth operations of Taxi stands in the terminals including managing a continuous supply of taxis towards the taxi stands and directing taxis to individual taxi bays, seamless coordination between Taxi stands, and smooth allocation of passenger to taxi based on First-in First Out principal.
• Perform the assigned role according to the established SOP.
• Manages and control the passengers flow at the taxi queuing area.
• Compliance to SOP and Safety Standards when assisting passenger.
• Any other duties as assigned by management.

Periodic Duties:

• Suggest alternate transport mode to passenger.
• Taxi diversion to other terminals / Taxi stands.
• Attend to enquiries of passenger.

Job Specifications (Qualifications/Experiences):

• Understand basic written/spoken English and/or a secondary working language.
• Customer-service oriented with good communication skills.
• Neat and presentable.
• Adaptable to change and a good team player.
• Comfortable to operate in a fast-paced environment.
• Able to work on public holiday if rostered.

*6-day work week with rotating rest day*

Fixed Shift:

• 6.30am - 2.50pm
• 2.10pm - 10.30pm
• 10.20pm - 6.40am

We regret to inform that only shortlisted candidates will be notified.

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Tell employers what skills you have

Safety Compliance
Customer Support
Transportation Operations
Passenger Movement Management
Vehicle Routing
Travel Coordination
Customer Satisfaction
Traffic Control
Customer and Passenger Handling and Care
Customer Service
Passenger Traffic