RESERVATIONS AGENT

Roles & Responsibilities

Reservation Management

· Process room reservations received via telephone, email, online channels, travel agents, and corporate accounts.

· Update, amend, and cancel reservations accurately in the Property Management System(PMS).

· Verify room availability, rates, and booking details.

· Maintain accurate reservation records and guest profiles.

Guest& Customer Service

· Respond professionally to reservation enquiries from guests, travel agents, corporate clients, and other booking sources.

· Provide accurate information on room types, rates, promotions, and hotel facilities.

· Handle special guest requests and ensure proper follow-up.

Coordination with Internal Departments

· Coordinate closely with Front Office regarding arrivals, departures, VIP guests, and room availability.

· Liaise with Housekeeping on room readiness when required.

· Coordinate with Sales & Marketing on group bookings and allotments.

· Work with Finance on deposits, billing instructions, and prepayment arrangements.

Group Reservations

· Support the processing and coordination of group reservations.

· Monitoring room lists, billing requirements, and special arrangements.

· Ensure reservation details are communicated accurately to operational departments.

Reservation Administration

· Maintain proper filing and documentation of reservation records.

· Prepare reservation-related reports and room forecast information.

· Monitor daily arrivals, departures, cancellations, and no-show bookings.

· Ensure all reservation activities comply with hotel policies and procedures.

Complaint Handling

· Handle reservation-related enquiries and complaints professionally.

· Escalate unresolved issues to the Front Office Manager when necessary.

Other Duties

· Perform any other duties assigned by Management.

Tell employers what skills you have

Rooms Division Management
Room Reservation Operations Management
fitting rooms
Microsoft Office
Property Management
Reservation System
Interpersonal Skills
Reservation
Hotel Reservation Systems
Rates
Promotions
liaising with guests
Travel Agency
Work Under Pressure
Online Channels
Handling bookings
monitoring visits
Email
Customer Service
Guest Service Management