Policy Admin Executive

Roles & Responsibilities

To apply or find out more, please contact

Leong Jia Wei

(Reg No: R25157456)

jiawei@placement.com.sg

OR

Whatsapp +65 8086 3812

I also carry more Junior and Senior variants of this role; please browse our Company Page to find out more.

https://www.mycareersfuture.gov.sg/companies/placement-professionals-53226217D '

My client is a well-known Insurance Brokerage in Singapore.

Roles & Responsibilities

Job Responsibilities

• Upload employee movements (additions, changes, and terminations) into the portal and notify insurers within the stipulated turnaround time.
• Compile renewal information for submission to insurers and clients in line with the established procedures.
• Handle daily exception reports generated from data uploads.
• Oversee assigned accounts and ensure all account-related matters are resolved promptly.
• Manage appeals and escalations from clients (HR/employees) concerning medical underwriting.
• Liaise with underwriters regarding underwriting requirements and update insurers' decisions in the portal.
• Liaise with the Contact Centre on matters relating to policy administration.
• Prepare the required documents for mail merge.
• Consult the manager promptly when guidance is required for unresolved matters.
• Remain adaptable and demonstrate a positive approach towards evolving business requirements.
• Comply with PDPA and regulatory requirements, and promptly report any breaches to the manager.
• Participate in user acceptance testing (UAT) during renewals, new system feature releases, and new client implementations.
• Manage day-to-day operational and administrative tasks related to billing.
• Process bill adjustment requests and cross-check invoice details against supporting documentation.
• Verify billing data for accuracy in the accounting system and generate Debit Notes when required.
• Perform any other duties and responsibilities assigned by the manager relating to census management.

Requirements

• Diploma holder with a minimum of 2–3 years of working experience in the insurance industry.
• Exercises good judgement and discretion, with a strong customer and quality focus.
• Proficient in Microsoft Excel (preferred).
• Strong attention to detail, with excellent written and verbal communication skills.
• Takes ownership and accountability for assigned tasks, with the ability to prioritize work effectively and see tasks through to completion.
• More experienced insurance billing specialists are expected to work with minimal direction and supervision.

By applying, you consent that the contents of your CV and answers in the form will be processed for the purpose of job matching.

Tell employers what skills you have

data uploads
Insurance Law
Hr Administration
Account Management procedures
Microsoft Excel
Contact Center Management
prioritize work
Client Coordination
mail merging
Terminations
Written Communication
Experience With Insurance Sector
Attention to Detail
Customer Escalation Management
Customer Focus
Insurance Claims Handling