Customer Service Officer / Receptionist #startfresh

Roles & Responsibilities

Company Overview

Little Splashes Aquatics offers swimming lessons for infants from 3 months old and above, focusing on water confidence, safety, and survival skills. We provide swim lessons in our indoor heated pool using mineral water, and lessons have small student-to-teacher ratios.

Job Summary

You will manage daily administrative tasks, handle enquiries and sales, and support communication with students, parents, and staff to ensure smooth centre operations.

Responsibilities

• Process daily administrative tasks including fee collection, student registration, and attendance record verification to maintain accurate centre records
• Communicate effectively with maintenance staff to coordinate facility upkeep and resolve issues promptly
• Respond to new sales enquiries to support enrolment growth and customer engagement
• Liaise with existing students and parents to address questions and provide timely information
• Monitor and manage supplies inventory by checking stock levels, placing orders, and verifying receipt of supplies to ensure operational readiness
• Use Microsoft Office applications competently to complete administrative and communication tasks efficiently

Preferred competencies and qualifications

• Diploma or ITE certification to support administrative and operational duties
• Strong interpersonal and communication skills to engage with diverse stakeholders
• Meticulous, organized, and efficient work habits to maintain smooth centre operations
• Flexibility to work a 5-day week including compulsory weekends and Public Holidays to meet centre scheduling needs

Tell employers what skills you have

Microsoft Office
day to day administration
Microsoft Excel
Team Spirit
Data Entry
Inventory Management
Public Relations
Preparedness
Administrative Support
Facility Maintenance
Team Player
Microsoft Word
Customer Service
Scheduling