Order Management Specialist - Apparel & Textiles

Roles & Responsibilities

• Support a growing textile manufacturing business with global reach
• Own end-to-end order fulfilment and customer operations processes

About Our Client

Our client is a well-established manufacturer within the textile industry, supplying high-quality products to customers across international markets. With a strong focus on operational excellence, innovation and customer service, the organisation has built a reputation as a trusted partner to global customers.

Job Description

• Manage the end-to-end order lifecycle, ensuring orders are processed accurately and delivered within agreed timelines.
• Serve as the key point of contact for customer and internal enquiries relating to order fulfilment and account coordination.
• Collaborate closely with sales, supply chain, production and warehouse teams to ensure seamless operational execution.
• Maintain accurate customer master data, order records and transactional information within the ERP system.
• Monitor order status, inventory availability and fulfilment schedules to proactively resolve operational issues.
• Support reporting, analysis and process improvement initiatives aimed at enhancing customer service and operational efficiency.
• Participate in system enhancements, business projects and the development of standard operating procedures.

The Successful Applicant

• Bachelor's Degree in Business, Supply Chain, Logistics, Finance, Accounting or a related discipline.
• Minimally 3 years of experience in order management, customer operations, customer service, supply chain coordination or sales support.
• Experience within textile manufacturing, apparel manufacturing, industrial manufacturing or related production environments.
• Hands-on experience using ERP systems for order processing and customer account management.
• Strong Microsoft Excel skills and confidence working with operational and transactional data.
• Strong organisational and problem-solving skills with the ability to manage multiple priorities effectively.
• Proven ability to work collaboratively across cross-functional teams and manage stakeholder relationships.

What's on Offer

• Opportunity to join a reputable and growing textile manufacturing organisation.
• Exposure to end-to-end operational processes across customer service, supply chain and production functions.
• Hands-on experience with ERP systems, data management and process improvement projects.
• Collaborative working environment with strong cross-functional stakeholder engagement.
• Career development opportunities through business transformation and operational excellence initiatives.
• Stable and supportive team culture with opportunities for long-term progression.
• Opportunity to make a meaningful impact on customer experience and operational performance.

Contact

Kimberly Choo (Lic No.: R22109855 / EA No.: 18S9099)

Quote job ref

JN-082026-7088619

Phone number

+65 6533 2777

Michael Page International Pte Ltd | Registration No. 199804751N

Tell employers what skills you have

Standard Operating Procedures Development
Customer Master Data
Handling Orders
Partnership Sales
Maintenance of Inventory
order life cycle
Customer Supply Chain
Point of Contact for Customer
Operational Delivery Teams
order information
Resolve Operational Issues
Time Management
Report Generation
improve customer service
System Improvements
Enterprise Resource Planning System (ERP)