Sales Admin Support [Basic + Comms] -WLWHV

Roles & Responsibilities

Sales Admin Support

Salary: $ 2200 - $ 2700 + Commission
Monday - Friday / 8.45am to 6pm
Alternate Saturday / 8.45am to 1.15pm
Tiong Bahru

Requirements

• Minimum 1 years of working experience in inside sales, tele-sales, customer service or a related field.
  
• Experience in the telecommunications industry is an advantage but not mandatory.
  
• Basic computer proficiency, including Microsoft Office and email.
  
• Comfortable learning and using online portals and CRM systems.
  
• Comprehensive product, system, and sales process training will be provided.

Responsibilities

Customer Relationship Management

• Contact existing Telco customers whose contracts are approaching expiry.
  
• Advise customers on their upcoming contract renewal options.
  
• Build and maintain strong customer relationships through professional and friendly communication.
  
• Follow up with customers to ensure timely renewal decisions.

Sales & Business Development

• Recommend suitable Telco connectivity plans based on customers' business requirements.
  
• Promote technology refresh opportunities, including hardware replacement where applicable.
  
• Identify opportunities to upgrade customers to higher-value or enhanced Telco service plans.
  
• Achieve individual renewal and sales targets.
  

Customer Correspondence

• Communicate with customers via telephone and email.
  
• Send renewal reminders, quotations and follow-up emails.
  
• Respond promptly to customer enquiries regarding products, pricing and renewal processes.
  
• Coordinate with customers to obtain all required documents and approvals.
  

Sales Administration

• Prepare and process customer acceptance forms and supporting documentation.
  
• Ensure all documents are complete and accurate before submission.
  
• Upload completed applications and supporting documents to the Telco online portal.
  
• Monitor application status and follow through until activation or completion.
  
• Maintain accurate customer records and update internal sales tracking system.
  

Team Collaboration

• Work closely with the Business Manager and Telco support teams to ensure smooth order processing.
  
• Escalate customer issues where necessary for prompt resolution.
  
• Participate in product and sales training provided by the company.

Interested applicants may also submit their resumes to (willisthesupremehr#gmail.com) or WhatsApp me (+65 8951 5100). Our consultant will assist in matching qualified candidates with suitable opportunities among our clients. No charges will be incurred by candidates for any services provided.

Lee Wang Hui (Reg No: R26163478)

The Supreme HR Advisory Pte Ltd (Reg No: 14C7279)

Tell employers what skills you have

learning portal
Customer Followup
Microsoft Office
Microsoft Excel
Developing Relationships With Customers
Telecommunication Industry
Rollout
Computer Proficiency
Customer Relationship Management
promoting customer loyalty plans
Sales Process
Sales and Business Development
Calling Customers
Instructional Design
Microsoft Outlook
replacing equipment