Customer Service Officer (Luxury Brand) / Office Hour

Roles & Responsibilities

Monday - Friday
8:30 AM - 5:30 PM
Benefits: AWS + PB + Medical Benefits


We are representing a prestigious international luxury watch brand with a strong heritage in craftsmanship and innovation. They are currently looking to appoint a Customer Service Associate to support their After-Sales Service function.

This position is highly customer-centric and will be responsible for managing client interactions, ensuring service standards are upheld, and supporting after-sales operations. Candidates with experience in luxury retail, hospitality, or premium customer service environments will be well-suited for this role.

Key Responsibilities

• Serve as the main point of contact for customer enquiries through phone, email, and walk-in interactions
• Provide clear and accurate guidance on product specifications, warranties, pricing, and service processes
• Advise customers on product care, maintenance, and proper usage
• Record and update customer and service-related information accurately in the CRM system
• Manage and resolve customer issues or feedback in a professional and timely manner
• Coordinate with overseas service teams for repair and after-sales matters
• Handle administrative tasks to support daily after-sales operations
• Undertake additional responsibilities as assigned by the Customer Service Manager

Requirements

• Strong service mindset with a professional and customer-focused approach
• Excellent communication and interpersonal skills, with patience and empathy
• Confident in handling customer queries and resolving issues independently
• Good organisational skills with the ability to manage multiple tasks concurrently
• A collaborative team player with a proactive attitude
  Previous retail experience, especially within luxury or premium retail, is highly advantageous

EA License No: 18C9495

EA Personnel Name: Willie Goh
EA Personnel No: R2197853

Tell employers what skills you have

Customer Mindset
Resolving Customer Queries
Customer Service Representatives
customer support strategies
Liaise With Sales Team
Detailed Specifications
Customer Relationship Management (CRM)
Retail Management
Multitasking
Managing Daily Operations
Taking feedback
Great communications skills
Warranty
Team-oriented
Email
Receiving customer calls