10am - 6pm | 5 days - Client Engagement (Luxury/Fashion/Watches) - WLWHV
Roles & Responsibilities
Customer Loyalty Executive
5 days (Mon - Fri)
10am - 6pm
$ 2500 - $ 3000
Responsibilities:
Personally reach out to customers after their purchase via email, SMS or other communication channels.
Write warm and personalized messages based on each customer's purchase and journey.
Follow up with new customers after their product has been delivered.
Maintain and update customer information, birthdays, important dates, and engagement records.
Coordinate birthday greetings, appreciation messages, gifts and other customer initiatives.
Support and grow our global Ambassador Program.
Come up with creative ideas to engage customers and strengthen brand loyalty.
Use AI / digital tools to assist with writing, personalization, organization and customer engagement.
Track customer responses and feedback and identify ways we can improve the customer experience.
Work closely with our Marketing, Operations and Management teams on customer-related initiatives.
Requirements:
Diploma or Degree in Business, Marketing, Communications, Hospitality, Customer Experience or a related field.
Training provided and candidates with 1 – 2 years of experience are welcome.
Comfortable using AI tools for everyday work.
Familiarity with social media, CRM systems, Canva, email marketing or automation tools is a plus.
An interest in luxury, watches, fashion, hospitality or lifestyle brands would be an advantage.
Interested applicants may also submit their resumes to (willisthesupremehr#gmail.com). Our consultant will assist in matching qualified candidates with suitable opportunities among our clients. No charges will be incurred by candidates for any services provided.
Lee Wang Hui (Reg No: R26163478)
The Supreme HR Advisory Pte Ltd (Reg No: 14C7279)
Tell employers what skills you have
Customer Followup
Automated Tools
Customer Journey
Customer Engagement Strategies
Automation Tools
Hospitality Industry
Email Marketing
Luxury
Canva
Respond to Customers
Increase Brand Loyalty
Fashion
Youth Ambassador
updating customer records
Hospitality
Corporate Gifts