1 Year Contract Senior Care Coordinator (Home Care) *CENTRAL* #HZTK

Roles & Responsibilities

Location: Ang Mo Kio
Working Hours: Monday - Friday, Office Hours

Key Responsibilities

• Manage walk-in, online and telephone enquiries relating to healthcare and home care services.
• Assess clients' needs using appropriate screening tools and recommend suitable services or care packages.
• Coordinate with internal teams and external healthcare and social service partners on service referrals.
• Submit referral documentation and follow up on outstanding action items to ensure timely service delivery.
• Coordinate and administer services requested by clients.
• Ensure timely and accurate documentation in relevant systems and physical records.
• Work closely with internal stakeholders to ensure the smooth and effective delivery of Home Care services.
• Assist with appointment scheduling and coordination for various home care services.
• Conduct regular monthly home visits and telephone follow-ups to engage clients and caregivers, build rapport and gather feedback on services provided.
• Collaborate with healthcare and social service partners to recommend appropriate care programmes based on clients' needs.
• Assist with appeals and applications for relevant financial or social support when required.
• Counsel and educate caregivers on appropriate care practices, available support services and financial assistance.
• Conduct six-monthly reassessments of care plans to determine clients' ongoing service needs.
• Work closely with the Operations and Nurse Manager to facilitate the appropriate discharge of clients from services.
• Participate in programme development, review and evaluation initiatives to address the evolving needs of the eldercare sector.
• Provide feedback and contribute ideas to enhance service quality, operational processes and client outcomes.
• Support initiatives to drive revenue growth and enhance service utilisation.
• Identify opportunities, optimise available resources and implement strategies to achieve business KPIs.
• Contribute to improving client satisfaction, service utilisation and overall operational performance within the assigned zone(s).
• Support other ad-hoc duties as assigned by supervisor.

Requirements

• Min. Diploma in any related field.
• Minimum 3 years of relevant experience in community healthcare settings in Singapore.
• Proficient in Google Workspace and Microsoft Office applications.
• Prior experience in customer service is an advantage.

Interested candidates, kindly send a copy of your resume to: healthcare7@recruitexpress.com.sg

Jessica Fong Zhi Tong [R1879124]

Email Address: healthcare7@recruitexpress.com.sg

Recruit Express Pte Ltd

EA License No: 99C4599

Tell employers what skills you have

Google Workspace
Contacting candidates
Resume Writing
maintaining quality documentation
Assess client needs
Client Services
Processing referrals
Home Care Services
Liaising With Internal Stakeholders
Email
Field Studies
COM
Appointment Scheduling
Collaborate With Internal Team
Elderly Care
Customer Service Solutions