Student Management Officer (Tampines)

Roles & Responsibilities

Job Scope:

• To support the school’s student management efforts by assisting with student case management and development initiatives, particularly in addressing bullying and student offences, in collaboration with Form Teachers and Year Heads.
• Fact-finding — Gather accounts and information from affected parties, including students and witnesses, to establish a clear picture of incidents or concerns.
• Case Inquiry and documentation — Support the Year Head in establishing the facts of reported student conduct incidents through interviews, review of available information, documentation and appropriate follow-up. The officer is not responsible for determining disciplinary outcomes.
• Student engagement — Engage students of varying profiles in a supportive and constructive manner, drawing on an understanding of classroom dynamics and student behaviour to build rapport and facilitate positive outcomes.
• Restorative and conflict-resolution support — Where assessed as appropriate by the Year Head, facilitate restorative conversations or other conflict-resolution processes between students. Cases involving bullying, significant power imbalance, safety concerns or serious misconduct should be referred to the Year Head for direction before any joint dialogue is conducted.
• Parent engagement — Support the Year Head/Form Teacher in communicating with parents or guardians on student management matters, including gathering relevant information and providing agreed factual updates.
• Escalation of concerns — Promptly escalate cases involving student safety or well-being to the Year Head or designated school personnel.
• Student supervision and presence — Maintain a visible presence during designated recesses, examinations, detention periods and student movement, observe student interactions, provide appropriate verbal reminders and support orderly behaviour.
• Record-keeping and reporting — Maintain proper case notes for all student management matters handled, and provide regular updates to the Year Head on case progress to support accountability and continuity of care.
• Detention supervision — Supervise students assigned to detention, ensure orderly conduct and compliance with the school’s detention requirements, and engage students appropriately to encourage reflection on their behaviour and better choices.

Location: Tampines
Salary: $18/H
Working Hours:

Monday, Wednesday, Friday – 9.00am to 2.00pm, Tuesday and Thursday – 9.00am to 4.00pm (to manage students on detention) (inclusive of 1hr lunch break)

Service not required on Saturdays, Sundays and gazetted public holidays and school holidays.

Duration: 2 Months

Requirements:
• Diploma or Degree in Social Work, Psychology, Counselling, Youth Work, Education or a related

discipline would be advantageous.

• Preferably at least 2 years' experience working directly with children or youths, particularly in a

school, youth, community or social-service setting.

• Experience in student discipline, case management, restorative practices, counselling support,

youth mentoring or behaviour management would be advantageous.

• Able to conduct sensitive conversations objectively, listen to differing accounts and document

information accurately.

• Able to remain calm, impartial and non-judgmental when handling conflict and emotionally

charged situations.

• Strong written and verbal communication skills, including the ability to prepare concise case

notes and communicate appropriately with school staff and parents.

• Sound judgement in recognising cases requiring immediate escalation to school personnel.

• High level of integrity and discretion in handling confidential student and family information.

EA License No.: 96C4864

Reg. No.: R22110485 (Shanice Lim Xin Ni)

Tell employers what skills you have

Psychology
Assisting students
recording incidents
Social Work
Maintain Discipline
Documentation
Conflict Resolution
Student Relationship Management
Student Conduct
Classroom Management and Guidance of Children's Behaviour
Support students
Individual Counselling
Disciplinary Actions
Education
Communication With Parents
Youth Work