Customer Service Admin

Roles & Responsibilities

Moyuan Culture Education is on the lookout for a Customer Service Admin to join our friendly team in Singapore. This full-time, on-site role is perfect for those ready to jump into a dynamic environment within the education management sector.

As a Customer Service Admin, you will be the welcoming face of our organization, ready to engage with customers directly. You won't just be at your desk; you'll actively communicate with visitors, assisting them with inquiries and ensuring a positive experience. We offer a competitive monthly salary range of SGD 2,000 - SGD 2,500 + Commissions for closing enrolments. Supportive team atmosphere that prioritizes collaboration and growth.

MUST be Singaporean or PR as we DO NOT have any available vacancies for SP/WP/EP

Responsibilities

• Engage with customers and address their inquiries in a friendly and professional manner
• Assist in managing administrative tasks related to customer service
• Provide clear information about our services and programs
• Handle customer feedback and escalate issues when necessary
• Maintain a welcoming and organized front office environment
• Facilitate communication between customers and management
• Ensure timely follow-up on customer requests or concerns
• Contribute to a positive team culture and collaborative work environment

Requirements

• No formal education certificate needed
• Able to converse, read, and write fluently in both English and Mandarin
• Strong interpersonal and communication skills
• Confidence in engaging with customers face-to-face
• Basic computer skills for administrative tasks
• Good problem-solving skills (preferred but not mandatory)
• A positive attitude and a team-oriented mindset
• Ability to work in a fast-paced environment

Tell employers what skills you have

Multi-cultural Team Building
Customer Followup
Customer Interaction
Administrative Work
Customer Support
Interpersonal Skills
administrative customer service organisation
Fluent English
Analytical and Problem-Solving Skills
Information Services
Administrative Skills
Customer Escalation Management
Front Office Operations
Customer Satisfaction
Informal Education
Customer Service
Customer Communication
Work in A Fast Paced Environment
Positive Attitude