Head, Vendor Health and Engagement

Were looking for a strategic leader to join us as Head of Vendor Strategy owning the design and deployment of high-impact initiatives that drive success for our most important partners. This role is ideal for someone who thrives on solving complex cross-functional problems and is passionate about turning insight into scalable action across a global footprint.

As the Head of Vendor Strategy youll architect how we (in Pandora) think and work with our vendors to ensure they achieve successful and healthy presence on the platform all across their lifecycle. You and your team will design everything from the incubation performance monitoring and re-engagement and revival. Your work will define what success looks like for new vendors prevent attrition among high-potential partners and shape how we scale this across 17 markets. You will collaborate closely with country Managing Directors Commercial Directors MDs and central functions (Product CRM Operations) while reporting directly to the Senior Director of Partner Growth.

This is a high-visibility high-impact role with frequent interaction with senior leadership including our VP of Commercial and executive leadership across Delivery Hero. You will also lead a team of 4 direct reports fostering a high-performance culture focused on ownership accountability and strategic execution.

What Youll Drive

• Strategic Incubation Design: Define and lead the global incubation framework for top vendors ensuring a seamless onboarding and ramp-up experience that maximizes performance in the first 3060 days.
• Vendor Lifecycle Health: Own the design and evolution of vendor lifecycle strategies including early performance diagnostics churn prevention and success criteria for long-term engagement.
• Performance Intelligence & Metrics: Develop predictive health monitoring systems dashboards and processes that enable local teams to intervene before issues escalate.
• Cross-Functional Enablement: Collaborate with internal teams (e.g. Account Management CRM Content Product) to implement playbooks AI tooling and scalable interventions across 17 markets.
• Recovery and Reinvention: Lead the strategy for reactivating underperforming vendors through data-driven interventions and partnerships with local market teams.

Qualifications :

• 710 years of total professional experience with 25 years in top-tier strategy consulting
• Proven experience in solving complex strategic problems and designing scalable operational frameworks
• Strong problem-solving skills with the ability to structure ambiguity and generate insights that drive decision-making
• Experience leading small teams or workstreams preferably in high-performance high-intensity environments
• Strong implementation ownership demonstrated ability to move from insight to action in cross-functional settings
• Exceptional communication skills - confident presenting to senior stakeholders
• Comfort with ambiguity fast decision-making and driving results across diverse international markets

Remote Work :

No

Employment Type :

Full-time

Experience: years
Vacancy: 1