Facilities & Front Desk Coordinator
Roles & Responsibilities
Front Desk & Service Desk Associate (12-Hour Rotating Shift)
Location: one-north area, Singapore
Employment Type: Full-time (Shift-based)
Work Arrangement: 12-hour rotating shifts (including weekends/public holidays as rostered)
Work Pass Holders: Welcome to apply
About the Role
We are looking for a professional and service-oriented Front Desk & Service Desk Associate to support daily operations at a client site in the one-north area. You will be the first point of contact for visitors and staff, providing front-of-house reception services and service desk support (administrative), ensuring a smooth and positive workplace experience.
Key Responsibilities
Front Desk / Reception Services
Manage the reception counter and provide a warm, professional welcome to visitors and stakeholders.
Handle visitor registration, verification, and access procedures in accordance with site policies.
Answer incoming calls, general enquiries, and email requests; route/escalate appropriately.
Support meeting room coordination (e.g., bookings, directions, and basic set-up requests as required).
Maintain reception area readiness (signage, forms, supplies) and uphold professional standards.
Working Hours / Shift Pattern
12-hour rotating shifts, rostered based on operational requirements (e.g., day/night rotation).
Includes weekends and public holidays as required.
Shift allowance/OT (if applicable) will be shared during the hiring process.
Requirements
Minimum N/O Levels, NITEC/Higher NITEC, Diploma or equivalent; relevant experience is an advantage.
Experience in reception, customer service, service desk/helpdesk, call centre, or workplace operations preferred.
Comfortable with basic systems (email, MS Office/Google Workspace; ticketing tools a plus).
Strong service mindset with good communication and interpersonal skills.
Calm under pressure with attention to detail; able to follow SOPs and security protocols.
Able to commit to 12-hour rotating shift work reliably.
Work pass holders welcome (subject to prevailing regulations and eligibility).
Preferred (Nice to Have)
Familiarity with meeting room AV/VC (Teams/Zoom rooms), printers, and access/visitor management systems.
Experience coordinating vendors and handling facilities/service requests.
Ability to communicate in English and at least one other language is an advantage.
Tell employers what skills you have
Business Continuity
Ticketing
Treatment
Recruiting
Property
Investment Management
Word Processing
Vendor Management
Photography
Customer Service
Real Estate
Scheduling
Facilities Management