Business Analyst/Product Owner - SPVL

Roles & Responsibilities

We are looking for Business Analyst to join one of the government agencies!

• The team operates on three week Agile sprints, with standard ceremonies (sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives)
• Hybrid work arrangement
• Collaborative working environment and great career growth

Responsibilities:

• Product Feedback & Insights: Own the product feedback loop by collecting, analysing, and synthesising user insights, support tickets, and stakeholder inputs into clear, actionable product recommendations for the engineering and product teams
• Policy-to-Tech Translation: Translate company policy requirements and merchant business rules into structured user stories, acceptance criteria, and operationally executable requirements - bridging operations, and engineering teams effectively
• Cross-Functional Coordination: Drive alignment across product management, engineering, design, engagement, and policy functions to ensure coordinated and timely product delivery; coordinate with Government central teams and external partners (Ticketing Partners, A&H partners, Payment service providers) on release schedules and change communications
• Incident & Service Coordination: Lead operational coordination during platform incidents according to defined Service Levels - log tickets, track response progress, communicate status to stakeholders, and consolidate Root Cause Analysis (RCA) outputs in coordination with Engineering and DevSecOps teams
• Operational Workflows: Execute and improve internal operational workflows including user/merchant onboarding, admin permissions, and offboarding; identify process inefficiencies and champion structured improvements

Requirements:

• Minimum 5 years of experience in Business Analysis, Product Operations, Service Delivery, or digital delivery coordination roles involving transactional systems or digital platforms
• Demonstrated experience working cross-functionally with product management, engineering, design, policy, and operations teams
• Strong experience facilitating workshops, steering committees, and escalation forums, to drive consensus and manage difficult conversations

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Liew Chien Hui (Vivian) - R2090138
ScienTec Consulting Pte Ltd – 11C5781

Tell employers what skills you have

Requirements Gathering
User Requirements
Solution Delivery
User Stories
Agile
Business Requirement Analysis
Product Management
Vendor Management
JIRA
Design Thinking
User Acceptance Testing
Stakeholder Management
Full SDLC
Product Lifecycle