Perm | Education Centre Executive (Customer Service & Sales) | Novena | Up to $4500 #NKA

Roles & Responsibilities

Location: Novena

Working Hours: Wed to Sun 9am to 6pm (Must be able to work both weekends - Public Holidays OFF)

Salary: Up to $4500 + VB + Quarterly Bonus

Job Responsibilities:

• Be a key player in the customer acquisition team to onboard new parents to community
• Share Centre's vision and recommend suitable programs for students
• Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement
• Maintain customer relationships and build a strong community. Act as parents’ advocate and manage relationships with them
• Plan lead generation events with key partners like Parent Sharings, trial classes and make sure payment for classes are received
• Work with the teaching team to assess the students and follow up with parents for conversion
• Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research
• Ensure that all customer information is properly documented and updated in our CRM system
• Continue to track the progress of students and maintain relationships with parents

Job Requirements:

• No experience required as traning will be provided!
• Minimum Polytechnic Diploma or Degree in any discipline
• Some educational background eg: Tutoring, learning centres, coaching a plus
• Good with children / teenagers; able to build a community with learners & parents

Ally (Kubota Ayako)
CEI Reg. No. R26161457
EA Lic: 99C4599
Recruit Express Pte Ltd

Tell employers what skills you have

General Administration
online competitions
Sports Coaching
Parent Education
GNU E
Training Centre
Lead Generation Events
Maintain Discipline
Educational Background
Customer Satisfaction Programmes
Building Customer Relationships
Customer Acquisition
customer engagement events
Shared Services
Liaise With Parents
Tutoring