Customer Service Engineer

Roles & Responsibilities

We are seeking an experienced Senior Customer Service Engineer to provide after-sales technical support for automated material handling and intralogistics systems. The role focuses on troubleshooting, maintaining, and optimizing electrical and control systems while ensuring excellent customer service and system availability. The successful candidate will work closely with customers, project teams, and field service engineers to resolve issues, support modernization initiatives, and maintain control system assets.

Key Responsibilities

• Provide hotline and on-site technical support for installed systems, including after-office-hours standby support.
• Troubleshoot and resolve electrical and control system issues to restore operations promptly.
• Support customers by addressing technical concerns and providing training where required.
• Identify obsolete components and recommend suitable replacement solutions.
• Collaborate with Account Management and Field Service teams to support service strategies and modernization opportunities.
• Maintain and update electrical and control asset records in the asset management system.
• Ensure compliance with company and customer safety requirements.

Requirements

• Degree or Diploma in Controls, Electrical Engineering, or a related discipline.
• At least 7 years of experience in electrical and control engineering.
• Hands-on experience in control system development and troubleshooting, particularly with Siemens and Beckhoff PLCs.
• Experience with Allen Bradley or Omron control systems is an advantage.
• Strong analytical, planning, problem-solving, and decision-making skills.
• Excellent communication and customer service skills.
• Familiarity with electrical design software such as E-Plan.
• Proficient in written and spoken English.
• Willingness to travel overseas on short notice.

Preferred Attributes

• Self-driven, proactive, and results-oriented.
• Strong customer focus and teamwork mindset.
• Able to perform effectively in a fast-paced service environment while balancing quality, cost, and customer satisfaction.

Tell employers what skills you have

Diagnostic Skills
Customer Training
Automation System Maintenance
Office Applications
safety of customers
Mechatronics Engineering
Electrical
Spare Part Management
Customer Relationship Management (CRM)
Remote Support
EtherCAT
Mechanical
Software Upgrades
Siemens PLC
Deployment
Able To Work Independently