Indoor Sales

Roles & Responsibilities

Job Summary

We are seeking a motivated Indoor Sales Executive to manage customer enquiries, recommend products, process orders, and achieve sales targets while maintaining strong customer relationships and coordinating with internal teams.

Responsibilities

• Respond promptly to customer enquiries via phone, WhatsApp, email, and walk-ins to provide accurate information and support
• Assess customer needs to recommend appropriate products or services that meet their requirements
• Prepare and deliver quotations, process orders efficiently, and follow up on pending enquiries to ensure timely closure
• Build and maintain positive relationships with existing customers and identify opportunities to develop new business
• Regularly follow up with customers to convert enquiries into confirmed sales
• Collaborate with sales, warehouse, and delivery teams to ensure smooth order fulfillment and customer satisfaction
• Maintain accurate and up-to-date customer and sales records for reporting and analysis
• Address customer concerns professionally and provide timely, effective solutions to enhance customer experience
• Prepare basic sales reports and provide regular updates to management on sales performance and customer feedback

Preferred competencies and qualifications

• Previous experience in indoor sales, telesales, customer service, or related roles
• Strong communication and interpersonal skills applied to engage customers and support sales processes
• Customer-focused mindset with a positive and professional attitude
• Ability to work independently and collaboratively within a team environment
• Effective negotiation and follow-up skills to drive sales conversions
• Basic computer proficiency, including Microsoft Office and email usage
• Target-oriented with motivation to achieve and exceed sales goals

Other Information

Benefits

• Competitive salary
• Sales incentives/commission
• Friendly working environment
• Training and development opportunities
• Career growth opportunities

Working Hours

• Full-time, 9am to 6pm

Location

• Ubi

Tell employers what skills you have

Customer Followup
Partnership Sales
Improve Customer Experience
Developing Relationships With Customers
Handle Enquiries
Recommending customers
Providing Quotations
Order Processing
WhatsApp
Services Solutions
Email
updating customer records
Handle Customer Enquires
New Business Opportunities
Door-To-Door Sales
Resolve Complaints