Customer Service Assistant

Roles & Responsibilities

Job Responsibilities:

• Attend to walk-in customers professionally and provide excellent customer service at the service center.
• Receive watches and other products for servicing, accurately record customer and product details, and create service orders in the system.
• Respond promptly and professionally to customer enquiries, providing accurate information on products and services.
• Resolve customer concerns and complaints effectively, ensuring a positive customer experience.
• Handle inbound and outbound customer communications via CRM, phone, email, and WhatsApp within established service standards.
• Process service invoices accurately and in a timely manner.
• Provide administrative and operational support toother divisions within the business group as required.
• Work closely with team members and stakeholders to ensure smooth service operations and customer satisfaction.

Requirements:

• Minimum GCE ‘N’ or ‘O’ Level with at least 3 years of relevant customer service experience, preferably in a service center environment.
• Strong attention to detail and ability to perform administrative tasks accurately.
• Able to remain calm, professional, and solution-oriented when handling challenging customer situations.
• Good interpersonal and communication skills.
• Customer-focused with a positive service mindset.
• A dependable team player with a proactive attitude.
• Proficient in basic Microsoft Office applications or any form other CRM systems.

Tell employers what skills you have

Direct Customer Interaction
Dependable Team Player
Microsoft Office
Service Operations
Administrative Work
Interpersonal Skills
Ensuring Customer Satisfaction
Customer-focused Service
Product Information
business administration support
Messaging Services
CRM System
Email
Customer Service
Invoice Processing
Resolve Complaints