Senior Engineer – Level 2 Lead | Systems SME & Incident Owner
Roles & Responsibilities
Looking for a strong L2 Lead / Infrastructure SME to take ownership of critical incidents, complex environments and technical problem management.
JOB DESCRIPTION:
- Lead major incidents and high-impact IT outages
- Drive deep technical troubleshooting & RCA
- Own problem management and eliminate recurring issues
- Act as the escalation bridge between customers, vendors and technical teams
- Oversee Windows Server, network, security, cloud & infrastructure operations
- Provide advanced Microsoft 365 / Azure AD support
- Support firewall, VPN, virtualisation and backup environments
- Plan and execute complex infrastructure changes
- Develop runbooks, standards and technical procedures
- Coordinate security hardening and incident response activities
- Mentor L2 engineers and guide L1 leads
- Provide technical input for service reviews and improvement plans
DESCRIPTION:
- Diploma / Degree in IT, Computer Science or equivalent
- 5–10 years infrastructure / IT operations experience
- Strong Windows Server, Active Directory / Azure AD & Microsoft 365 knowledge
- Good understanding of networking, firewall & VPN environments
- Experience with major incident management & RCA
- Strong customer/vendor management skills
- Comfortable leading technical teams during critical incidents
- Good PowerShell / Bash and automation mindset
Nice to have: Microsoft role-based certifications, ITIL, Fortinet / Sophos / Palo Alto certifications or equivalent.
Ideal for: A Senior Infrastructure / Systems Engineer ready to become the technical owner and escalation point for critical customer environments.
Jayxen Ong | EA Licence No: 24C2176 | Shiny People HR Consultancy Pte. Ltd. | Reg No: R24121542
Tell employers what skills you have
Microsoft 365
Microsoft Azure
Security
Microsoft Windows Server Administration
Infrastructure Deployment
Cloud Infrastructure
Problem Management
RCA
Networking
Liaise With Technical Teams
Electricity Network Incident Management
Customer Escalation Management
Virtualisation
Technical Leadership
VPN
Firewall Management