Customer Care Service Executive (Part Time)| National Stadium / Kallang

Roles & Responsibilities

Job Scope:

• Address customer enquiries and feedback received via different touchpoints(including face-to-face, hotline and emails) promptly and professionally
• Handle facility bookings, programme registrations and over-the-counter paymentcollections
• Follow up with designated departments and/ or escalate issues to supervisors toensure timely and appropriate actions are taken to resolve customer feedback andenquiries
• Keep records of customer interactions, including lost and found items, in the CRMsystem according to the established criteria and guidelines
• Maintain secure custody of found property
• Update notice and display boards with the public activities/ events conducted withinthe premises, and the appropriate environmental and service information
• Perform daily settlements and financial reconciliations for revenue submissions
• Identify improvements and propose recommendations to address operationalchallenges and enhance customer experience
• Ad-hoc duties and projects as assigned or needed

Location: National Stadium

Salary:

S$14 /hour for weekdays

S$16 /hour for weekends

Shift A: 0630 - 1600

Shift B1: 0830 - 1800

Shift B2: 1300 - 2230

Requirements:

• Minimum 3 days per week (include at least 1 weekend)
• 6‑month commitment required.
• Able to work weekends, public holidays, and shift hours (morning, afternoon, evening, and event days).
• Prior guest service experience is preferred.
• Able to communicate politely with guests, provide information, and give directions.
• Comfortable handling enquiries, feedback, and basic guest issues.
• Comfortable working in a sports or events environment, including managing occasional crowd flow.
• Able to use basic computer systems (e.g., checking bookings, entering data, and following up on cases).

EA License No.: 96C4864

Reg No.: R25128798 HUANG QIMENG

Tell employers what skills you have

Microsoft Office
Microsoft Excel
Improve Customer Experience
Interpersonal Skills
Office Work
Property
Revenue Reconciliation
Point of Contact for Customer
Administration
Guest Relations
Meaningful Use
liaising with guests
policies & procedures
Handling bookings
Customer Satisfaction
feedback to customer
Customer Service
Customer Interaction Management
Guest Service Management