Clinic Assistant/ Patient Service Associate

Roles & Responsibilities

Job Summary

Be the first point of contact for patients, providing exceptional customer service and administrative support at our Breast Specialist Clinic.

Responsibilities

• Greet and welcome patients to create a comfortable and valued experience upon arrival
• Schedule patient appointments and manage inquiries to ensure efficient clinic flow
• Process patient registrations and check-outs accurately and promptly
• Maintain and update patient records and files with attention to detail for accurate documentation
• Assist with insurance verification and billing to support smooth financial transactions
• Coordinate with clinical team members to facilitate seamless patient care delivery
• Deliver high-quality customer service to enhance patient satisfaction and experience

Preferred competencies and qualifications

• Previous experience in customer service or administrative roles, preferably in healthcare settings
• Experience in a surgical specialist clinic in the private sector is prioritized
• Proficiency in using computer systems and medical software to manage patient information
• Strong communication and interpersonal skills to interact effectively with diverse patients
• Excellent organizational and multitasking skills to manage a busy medical practice environment
• Friendly, professional, and empathetic demeanor to support patient comfort
• Nurses are welcome to apply

Other Information

What we offer

• Opportunities for professional development and growth
• A collaborative and friendly team culture
• Discounts on breast care services for employees and their families

About us

THE BREAST PRACTICE is a solo practitioner specialist clinic providing quality breast care treatment in a comforting environment. We focus on patient-centric care and innovation as we grow together.

Tell employers what skills you have

greeting visitors to the office
Administrative Work
Patient Record System
Patient Enquiries
Patient Liaison
Patient Care Team
Billing and Settlement Administration
Cashiering
Patient Registration
Customer Service Excellence
Appointment Scheduling