Technical Operations Manager

Roles & Responsibilities

Job description

• Hire, train, mentor, and review performance for service staff or technicians.

• Ensure adherence to service level agreements (SLAs) and handle escalated customer complaints.

• Monitor service metrics, analyze feedback, and update standard operating procedures (SOPs) for better efficiency.

• Manage department budgets, control operational costs, and oversee parts or equipment inventory.

• Coordinate with external partners, suppliers, or third-party service providers.

• Planning of Daily Operations manpower deployment.

• Oversees of Vehicle Maintenance.

• Lead & Plan Annual Building Electrical Shutdown Services

• Oversee Manpower arrangements for adhoc work.

• Oversee tech operations administrative department etc PTW , RA , MOS

• Oversee staff welfare and mental state at works

• Provide Technical proposals to clients for upgrading works or budgetary planning

• Provide technical or service advise to internal departments for tender

• Conduct regular site checks to ensure quality of work

Job Requirement

• Diploma/Degree in Electrical, Mechanical, Building Services, Engineering, or related field.

• Minimum 2–5 years of relevant experience in data centre, M&E, facilities management, or critical environment operations.

• Experience in data centre operations, maintenance and M&E projects.

• Experience in project coordination, testing & commissioning and system handover.

• Able to work independently.

Tell employers what skills you have

System Commissioning
Reserves
Technical Operations
Project Handover
Defense
Electrical
Engineering Maintenance Management
Mechanical
Data Centre Facilities Management
Data Center Management
Electrical Engineering (including power engineerin
Project Coordination
Building Services Engineering
Project Management Professional
Delivery Management
Able To Work Independently