Customer cum Admin Officer

Roles & Responsibilities

Job Summary

We're looking for a skilled and enthusiastic individual to join our team as a Customer Service cum Admin Officer!

Responsibilities

• Greet and register walk-in customers promptly at the front counter to create a welcoming environment
• Manage customer flow and assist customers to ensure smooth daily operations
• Support the Manager in organizing events and inviting customer participation
• Handle difficult customer interactions professionally and complete checklists before escalating issues to the Manager
• Collect, verify, and organize customer documents to maintain accurate and accessible records
• Respond promptly and clearly to telephone and email inquiries to resolve customer questions
• Provide administrative support including data entry, filing, processing correspondence, and preparing videoconferencing equipment for appointments
• Assist customers with online payment processes and perform basic account-related tasks
• Maintain office cleanliness and oversee office contracts to ensure a well-functioning workspace
• Procure groceries and stationery supplies for office use through simple purchasing tasks
• Perform basic accounting duties by filing and recording payment vouchers accurately
• Use social media platforms like TikTok and Facebook to post relevant content for customer engagement
• Use AI applications to translate Chinese documents into English for PowerPoint presentations
• Communicate effectively in Mandarin and English to assist customers and support business operations

Required competencies and certifications

• Good social media skills, including posting on TikTok and Facebook
• Ability to use AI apps to translate Chinese documents to English for presentations
• Conversant in Mandarin and English to assist customers and support business operations

Preferred competencies and qualifications

• Minimum GCE O level with 1 to 2 years of experience in customer service, front desk, or accounting roles
• Proficiency in English and Mandarin or dialects to communicate effectively in a multilingual environment
• Strong verbal and written communication skills to address customer inquiries and manage challenging situations professionally and empathetically
• Friendly and patient demeanor to handle high volumes of customer interactions, including sensitive or complex issues

Other Information

• Working hours: Mondays to Fridays, 10 am - 6.30 pm
• Location: Near Kent Ridge MRT
• Only shortlisted candidates will be contacted

Tell employers what skills you have

Microsoft Office
Microsoft Excel
Purchasing
Administration
Data Entry
Multilingual
Accounting
Administrative Support
Team Player
Microsoft Word
Customer Service
Facebook