Operations Associate
Roles & Responsibilities
Operations Associate, Fintech Lending
Who We Are
Capital C Corporation is a leading Singapore-based fintech company transforming financial services across Southeast Asia.
With a decade of experience, we build digital financial solutions that empower individuals and small businesses through consumer financing, MSME business loans, buy-now-pay-later, and salary advances in developing countries — all aimed at boosting financial stability.
We are driven by one purpose:
“Driving financial inclusion, enhancing lives.”
About the Role
Want to build a career in fintech but not sure where to start?
Join our Operations Associate Track, a ground-up career pathway designed for individuals who want to learn how a financial technology business operates from the inside.
This is not a routine admin role. You will gain real exposure to customer operations, application support, service delivery and daily business execution in a fast-moving fintech environment.
You will learn how customers are onboarded, how applications are supported, how internal teams coordinate, and how day-to-day business operations are carried out.
Over time, you will be developed based on your strengths and performance, with opportunities to grow into senior operations, customer success, business operations, loan operations, branch operations or team lead roles.
Responsibilities
Assist customers with onboarding, enquiries and application-related matters
Support customer journey and day-to-day operational workflows
Follow up with customers through phone, WhatsApp or other communication channels
Assist with application processing and document checks
Update internal systems accurately and promptly
Coordinate with internal teams to ensure smooth execution
Support appointment, service and branch operations
Handle ad-hoc operational duties as required
Take on additional responsibilities as you progress
Who We Are Looking For
Fresh graduates are welcome, including ITE, Polytechnic Diploma, Private Diploma and Private Degree holders
Prior experience in customer service, retail, hospitality, sales, banking, call centre or operations will be an advantage
Comfortable interacting with customers face-to-face, by phone and through messaging channels
Good communication and interpersonal skills
Customer-oriented, responsible and willing to learn
Hands-on and comfortable working in a fast-paced environment
Detail-oriented and able to follow processes
Comfortable with operational targets and service standards
Basic computer literacy
What We Offer
Structured training and guidance
Exposure to fintech and financial services operations
Real customer and business operations experience
Career progression opportunities
Young and dynamic working environment
Opportunity to grow into senior operations or team lead roles
Working Hours
5-day work week. Candidates must be able to work on Saturdays.
Work schedules will be arranged between 10:00 AM to 8:30 PM, depending on operational needs.
How to Apply
If you're interested in joining our team, we’d love to hear from you.
Apply now:
https://osglujnuf9s4.sg.larksuite.com/share/base/form/shrlgMnvLSydnq73937GO2AVZnh
Tell employers what skills you have
communication channels
Onboarding
Customer Followup
System Updates
software enquiries
Service Operations
Customer Interaction
Customer Support Process
Loans
Operations Experience
Procurement
Process Management
Verbal Skills
Work Under Pressure
WhatsApp
Collaborate With Internal Team
Financial Services
documents checks