Service Captain | Supervisor

Roles & Responsibilities

This role is a rank-and-file position, providing excellent Customer Service standards to guests at Brotzeit® Restaurant establishments and ensure that guests’ dining experience exceed expectations.

Main Duties and Responsibilities

• Welcome guests in a warm and friendly manner.
• To provide excellent customer satisfaction through exceeding expectations of guests.
• To provide excellent customer service to guests in a timely and friendly manner, ensuring diners a delightful dining experience.
• To perform quality checks in ensuring guests are enjoying their meals and take appropriate action to correct any problems (if any).
• Maintain a high level of customer service by embracing the 8-Steps of Excellence as per QSC standards.
• Perform day to day pre-opening and closing activities as per SOPs.
• To adhere to service SOPs.
• Ensure that food hygiene and safety standards are maintained and complied.
• Perform general housekeeping and equipment maintenance duties.
• Report on time, in proper uniform and grooming standard.
• Work together with other team members to provide good quality service.
• Execute any other duties as assigned.

Job Requirements

• At least 1 year of experience working in customer service
• Possess good command of English
• Minimum GCE “N”/”O” level, customer service certificate or certificate in any relevant fields
• Friendly, cheerful and able to work under pressure and in a high-volume environment
• Great team player and customer service oriented
• Possess strong initiative and integrity

Benefits

• AWS & sign-up bonus of $700
• 5-day work week, 44 hours
• Staff discount of 25% and staff meal provision
• Outpatient medical consultation benefit
• Clear and rapid career progression
• Supportive leaders, managers and great colleagues
• Birthday gift
• Sponsored BFHC (Basic food hygiene certificate)
• Work-life balance (Flexi-22 hours scheme available)

We regret that only shortlisted candidates will be notified.

Tell employers what skills you have

Product Knowledge
Customer Retention
Upselling
Hospitality Service
Welcoming Guests
Punctual
People-oriented
Guest Relations
Sanitation
Approachable
Attentive
Accountability
Work Under Pressure
Enjoy Working with People
Customer Satisfaction
Team Player
Customer Service
Restaurant Operation
Food Safety and Hygiene
Customer Service Solutions