ACCOUNTS ASSISTANT
Roles & Responsibilities
Roles & Responsibilities
. Manage multiple accounts; develop positive working relationships with all customer touch points
Drive client retention, renewals, upsells and client satisfaction
· Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout the campaign
· Leverage technical tools and quantitative data to manage campaigns to success, high customer satisfaction and renewal
· Prepare campaign insights reporting, including analysis and research
· Manage weekly campaign status documents for review
· Work closely with Finance on billing set up and invoicing
· Provide input on new processes and workflows as needed
· Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight.
- Must be able to work on weekends, public holidays and rotating shifts.
· Meet/exceed annual value and volume renewal rate targets
· Create an annual business plan to identify risk & growth opportunities as well as forecast & plan for over achievement of targets. Review on a monthly basis
· Be a strong team playerPartner with the Client Value team(s) to collaborate on account plans for all key/growth accounts
other duties as assigned by the manager.
Requirement:
1. Minimum 2 year related experience.
2. Good communication and interpersonal skills
Result-oriented and self-motivated personnel.
3. Only those with good working experience need to apply. Must be able to work long hours in evenings and during weekends.
If you have an interest in applying for this role, please apply Online. Only shortlisted candidates will be notified. Priority will be given to Singaporeans
Young hon Lim/ manager
Render private limited
EA licence no 15c7827
Tell employers what skills you have
Campaign Management
Upselling
Microsoft Office
Microsoft Excel
Accounts Administration
Developing Relationships With Customers
Renewals
Develop New Processes
Drawing
Separately Managed Accounts
Invoice Finance
Campaign Analytics
Campaign Reports
Client Retention
Managing campaign performance
Increased Customer Satisfaction