Events Response Team (ERT) | Contract

Roles & Responsibilities

About the Role
The ideal ERT agent is a composed, decisive communicator — someone who can manage critical incidents with professionalism, empathy, and authority. Similar to a 911 dispatcher, this role requires excellent judgment, fast thinking, and the ability to coordinate complex responses calmly and clearly. ERT agents are natural problem solvers who remain focused under pressure and instinctively prioritize safety and clear communication in every action.
Key Responsibilities

• Crisis Management: Thinks clearly and acts decisively in emergencies.
• Calm Under Pressure: Demonstrates exceptional emotional control in high-stress or traumatic situations.
• Command Presence: Communicates clearly and authoritatively when directing others.
• Empathy & Sensitivity: Balances firmness with compassion during critical incidents.
• Attention to Detail: Maintains accurate documentation throughout evolving events.
• Multi-Tasking & Prioritization: Juggles multiple inputs (calls, systems, stakeholders) efficiently.

Required Qualifications

• Bachelor’s degree in any field.
• 3–5 years of experience in public safety dispatch, emergency response, aviation operations, or security operations centers.
• Proven experience handling emergency calls, critical escalations, or multi-party coordination.
• Familiarity with incident management tools, law enforcement coordination, or crisis communication.
• Background in military, police, fire, EMS, or 911 environments a plus.

Interested Candidates may send their resume and cover letter directly to

Hibah.bakhtavar@manpower.com.sg

,stating the position as the subject title in the email.

Hibah Bakhtavar | EA License No. 02C3423 | Personnel Registration No. R21103109

Tell employers what skills you have

Trauma
Contacting candidates
Emergency Operations
EMS
Interdepartmental Communication
Empathy
Stay Calm Under Pressure
Crisis Communication
Emergency Preparedness
Police Administration
Emergency Services
incident management tool
Stress Management
Law Enforcement Operations
Crisis Management
Emergency Calls